Privacy Policy

pulse-jump ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pulse-jump.com, use our services, or interact with us in any way.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

• Name and contact information (email address, postal address)
• Information about your children (names, ages) when you book programmes
• Payment information when making purchases
• Communications you send to us (enquiries, feedback)
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process bookings and payments for our programmes
• Send you confirmations, updates, and administrative messages
• Respond to your comments, questions, and requests
• Send you marketing communications (where you have consented)
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

3. Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

• Contract: Processing necessary to perform a contract with you
• Consent: Where you have given clear consent for a specific purpose
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with the law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf (payment processors, email services)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Applicable legal requirements

7. Your Rights

Under UK data protection law, you have certain rights regarding your personal data:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another party
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are designed for families with children. We collect information about children only with parental consent for the purpose of providing our educational programmes. We do not knowingly collect personal information directly from children under 13 without parental consent.

9. International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this page periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

pulse-jump
47 Queen Square
Bristol BS1 4LH
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).